Are you feeling worried about your job interview at Wipro?
Don’t worry! If you plan and prepare carefully, your meeting will go smoothly.
To begin with, it’s important to understand the BPO recruitment process, which involves multiple stages. The initial interview rounds focus on assessing your language skills, specifically your ability to speak English fluently and think quickly on your feet. In the first round, candidates are asked to introduce themselves and speak on a given topic.
If you do well in this round, you move on to the next stage, which is an automated speech evaluation test. This test evaluates your fluency, pronunciation, listening, and comprehension skills in English. Candidates who are shortlisted then proceed to a personal interview (PI) round, followed by an operations interview conducted by a Wipro employee.
If you are applying for a back office or technical job, you may also be required to take a computer proficiency test. Those who successfully clear the operations interview are offered jobs.
Most Commonly Asked Wipro BPO interview questions:
1. Tell me about yourself
2. What do you know about a BPO?
3. Why do you want to work at a BPO?
4. Why should we hire you?
5. What are your strengths and weaknesses?
6. Are you comfortable handling customers on the phone?
7. Are you comfortable working night shifts?
8. What are your salary expectations?
9. Where do you see yourself 5 years from now?
10. Do you have any questions?
Q1) Tell me about yourself
Your answer should focus on information that is relevant to the job, and not your life history. Share any strengths, including skills and experiences, as well as past successes.
For instance, experienced candidates can say –
“I have been in the BPO industry for the past XX years. My most recent experience has been handling incoming calls for the XX industry. One reason I particularly enjoy this business is because it allows me to connect with people. What I am looking for now is a challenging position where I can effectively contribute my skills, learn new ones, and ensure my growth through the organisation’s growth.”
If this is your first job, find a way to connect what you did in college to the job – e.g., any activity that showcases your strong communication skills. Then you can move on to talking about how you love connecting with people, etc., as mentioned above.
Q2) What do you know about a BPO?
This is usually a question for freshers to weed out applicants who apply for a BPO job without actually knowing what the job entails. It’s best to provide a broad outline of what a BPO company does – which is the contracting of specific business tasks.
This can be back office outsourcing, which includes internal business functions such as salaries, human resources (HR) or accounting, or front office outsourcing services, which involves customer interactions by phone, etc. Be sure to mention the aspect of the operation that involves the job you are applying for.
Q3) Why do you want to work at a BPO?
This is especially relevant if you have an engineering degree/diploma; recruiters may think that you are overqualified for a call centre job. Your answer should emphasise the advantages of being in this industry – the chance to strengthen your communication skills and improve your personality, be part of a booming industry and enjoy the salary and perks of the job.
Q4) Why should we hire you?
You are given the chance to show them you are a good match for the job. Think of two or three key qualities you have to offer that match those the employer is seeking. Your energy, personality and people skills are especially relevant in this case. You could say:
“I’ve always been a people person, and I feel confident about talking to someone I’ve never met over the phone. I have excellent communication skills, and I have experience staying focused in stressful situations. I’m confident I would be a great addition to your team.”
Q5) What are your strengths and weaknesses?
It’s important to emphasise what you’re good at and minimise—but be truthful about—what you’re not.
While dealing with the latter, select a trait and come up with a solution to overcome your weakness. For instance, you could say –
“I used to be a little disorganised, but I have started keeping my checklist, which I regularly monitor, and that has helped me improve my organisational skills.”
When it comes to your strengths, focus on skills acquired through education (computer, technical diplomas, etc) and portable skills (good with people, great planner). Personal traits – being dependable, flexible, friendly, punctual and a team player – should also be showcased here.
Q6) Are you comfortable handling customers on the phone?
The answer has to be yes. If you can, cite instances of how you’ve successfully handled business calls in the past.
Q7) Are you comfortable working night shifts?
India is a key hub for offshore BPOs. Most of these BPOs have international clients from countries like the US, UK, Canada, Australia, etc., that operate in a time zone different from India, which means the day and night cycle is different. When it’s daytime in their countries, it’s night here, and vice versa.
Hence, employees in Indian call centres have to work nights. So, if you have any reservations about the night shift, this may not be the right career for you. Always answer this question with a yes.
However, if you have any health condition that may be aggravated by shift work, do bring it up.
Q8) What are your salary expectations?
If this is your first job, your response ought to be “as per company norms/industry standards”. To avoid any awkwardness if you’re asked to quote a salary number. If you have previous experience in the field, consider asking for a 20-30% hike, which is the industry norm.
Q9) Where do you see yourself 5 years from now?
To answer this question well, you need a plan that looks ahead to the results you want to achieve. E.g., if you are interviewing for a beginner’s role, you can say:
“I see myself in a management role in five years, which would allow me to demonstrate my leadership skills. With dedicated hard work, I hope to grow both my career and the company.”
Q10) Do you have any questions?
Asking questions is as important as answering questions. For it, highlight your suitability as a candidate and find out more about the role and the company. Some basic questions you could ask are:
• Can you tell me more about the daily responsibilities of this job?
• What is the typical career path for someone in this role?
• How will you judge my success?
• What is the next step in the interview process?
Wipro Recruitment Process
Wipro has offices in over 50 countries, and the recruitment process differs according to local legislation. They do, however, follow a consistent method when inviting applications.
Online Application:
- Using their advanced job search, apply for a position that matches your qualifications.
- If you do not find a match, submit your CV. When a position becomes available, the recruiting staff will notify you.
Evaluation:
- Please meet with the Business and Talent Acquisition Teams to conduct technical/functional interviews.
- Complete online exams to assess certain abilities.
Documentation:
- Send the necessary papers to the employer to secure a competitive offer.
- Your HR representative will give you a list of required documents.
Offer:
- Receive the final offer after an active discussion with the recruiters.
- Confirm the acceptance of the offer and begin your notice period with your existing employer.
Joining:
- The members of the team will verify your qualifications.
- The papers that were submitted will be utilised to conduct a background check.
- Wipro welcomes you as an employee.
Interview Process at Wipro
Wipro’s interview process is divided into three phases.
- Assessment: It begins with an online assessment phase, including an aptitude test, coding (for technical candidates), and essay writing.
- Technical round: Following this stage, candidates must attend the technical round of the interview, when interviewers test the candidate’s skill sets. It includes questions about the desired work profile. This round can be conducted either in person or by video call.
- HR interview round: During the third phase, candidates must go through an HR interview round to see whether they are a good fit for the organisation.
Assessment
The online assessment test is the first stage in the job process. Candidates who have passed this level will be called to technical interviews.
Aptitude
At Wipro, the Aptitude Test is the initial step in the recruitment process.
Quantitative Skills
This phase will assess the candidate’s mathematical problem-solving abilities. In addition, this Quantitative Aptitude Test covers topics such as speed and distance, time, simple and compound interest, number series, probability, ratios and proportions, percentages, permutation, and combination.
Logical Reasoning
This component will examine the applicant’s critical and logical reasoning skills. This section includes issues on data interpretation, data sufficiency, logical word sequence, data layouts, assertions and conclusions, coding, decoding, inequalities, series, analogies, and visual reasoning.
Ability to Communicate
In this phase, the candidates’ English abilities will be examined. The examination questions in this section mostly address error detection, sentence completion and improvement, and para-jumbles, among other things.
Essay Writing
The inscription component includes an essay writing test that can be based on any subject or event. Candidates must submit an essay of around 400 words on the chosen topic. It’s also a computer-based examination. An excellent Wipro essay should have the following characteristics: good essay structure, organisation, terminology (grammar, punctuation, and spelling), and vocabulary.
Coding
Candidates can take this test in any programming language, including Java, C, Python, and C++. Learn the fundamentals of coding in at least one programming language. This round usually includes two or three code problems. Looping, arrays, functions, and strings are examples of decision-making subjects.
Experienced candidates can skip the online evaluation process based on the company’s criteria and job descriptions.
Round of Technical Interviews
Invitation to Technical Interviews: Candidates who pass the online assessment will be contacted for technical interviews.
Purpose of the Technical Interview:
- Evaluation of technical knowledge relevant to the position.
- Assessment of problem-solving and numerical reasoning skills.
- Observation of cognitive processes, problem-solving approaches, and communication abilities.
Face-to-Face Interview Focus:
- Demonstrate knowledge of computer science fundamentals like DBMS, CN, OOPS, and OS.
- Showcase programming skills in at least one language (e.g., Java, C++, Python).
- Be prepared to write code and solve complex challenges.
Discussion of Past Experiences:
- Explain previous projects and work experience, including your role, technology usage, and effectiveness.
Variation in Number of Interviews: The number of technical interviews depends on previous round performance, job description, and employer requirements.
HR Round at Wipro
Every organisation conducts an HR interview round to assess your character, strengths, shortcomings, and capacity to fulfil the project, as well as your upbringing, and determine if you’re the greatest fit for the position. They can also inquire about Wipro’s history, such as when it was established, what its goals and principles are, and how it is structured. Examine your CV to make sure you’ve included all important information about yourself and that the data you’ve provided is correct.
Wipro Offices in India
Wipro is a leading global end-to-end IT transformation, consulting and business process services provider with offices across India. Though the company has offices in many locations, its main office in Eastern India is Infocity, Bhubaneshwar, Odisha.
In the West, its office is located in Prahladnagar Satellite, Ahmedabad. The company has offices in Gurgaon in the North and Doddakaannelli, Bengaluru, in the South of India.
| Related Topics | |
|---|---|
| Common BPO Interview Questions and Answers | How to get a BPO Job as a Fresher |
| 7 Frequently Asked BPO Interview Questions | 4 steps to a fulfilling career in BPO |
Job By Role:
