Account Manager

Early Applicant

Exp: 3-5 Years

Job Description

Job Description

Manage and nurture relationships with existing clients to ensure their success and satisfaction with our products and services
Identify and pursue opportunities for upselling and cross-selling within assigned accounts
Develop a deep understanding of client needs, goals, and challenges to provide tailored solutions and proactive support
Regularly communicate with clients through meetings, calls, and emails to address concerns and gather feedback
Work closely with the sales, marketing, and support teams to ensure seamless service delivery and client satisfaction
Conduct regular business reviews with clients to assess performance metrics and discuss strategies for achieving their goals
Stay updated with industry trends and product developments to provide the most relevant insights and recommendations to clients
Handle contract renewals and negotiations while ensuring compliance with company policies and standards
Act as a trusted advisor to clients, providing expert guidance and support throughout their journey with our company

Requirements

Bachelor's degree in Business Administration, Marketing, or a related field
3+ years of experience in account management, sales, or customer success roles, preferably in the technology or services industry
Strong understanding of customer relationship management principles and processes
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
Proven track record of meeting sales targets and driving account growth
Ability to identify client needs and articulate value propositions effectively
Strong analytical and problem-solving skills, with a data-driven approach to decision-making
Familiarity with CRM software and other sales tools
Ability to work independently and as part of a team in a fast-paced environment
Self-motivated with a customer-centric mindset