Account Manager

Job Summary:

The Account Manager is responsible for managing and nurturing client relationships, ensuring satisfaction, and driving growth within existing accounts. This role involves understanding client needs, coordinating with internal teams, and delivering solutions that meet client objectives.

Key Responsibilities:

Client Relationship Management: Build and maintain strong relationships with clients to understand their needs and objectives.

Account Development: Identify opportunities for account growth and work to expand the scope of services provided.

Project Coordination: Collaborate with internal teams (sales, marketing, and operations) to ensure timely delivery of services and solutions.

Performance Monitoring: Track account performance metrics and client satisfaction, providing regular updates to clients.

Problem Solving: Address any client issues or concerns promptly and effectively, ensuring a high level of service.

Reporting: Prepare and present regular reports on account status, progress, and forecasts to both clients and management.

Market Research: Stay informed about industry trends and competitor activities to provide valuable insights to clients.

Contract Negotiation: Assist in the negotiation of contracts and agreements to ensure favorable terms for both the client and the company.

Qualifications:

Bachelors degree in Business Administration, Marketing, or a related field.

Proven experience in account management or sales, preferably in a similar industry.

Strong communication and interpersonal skills.

Excellent organizational and time management abilities.

Proficiency in CRM software and Microsoft Office Suite.

Ability to work independently and as part of a team.