Our Company
NymCard's mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorize transactions and manage payment operations with just one integration and one partner.
We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers AND each other by bringing the best talent together to do the best quality work we can.
By staying true to our core values: Respect, Transparency, Collaboration, Quality, Speed, Courage, NymCards strives to build a global team as diverse as the markets we serve. It is a very exciting time to join NymCard and as our Business grows, you and your opportunities will grow with it. To Learn more about NymCard visit our Website and LinkedIn.
The Role
As Nymcard grows we require a team to coordinate on behalf of our clients with the Operations, Technology, Onboarding and Customer Success teams. This role is face to face with the customer and acts as their voice in the organisation ensuring that our clients needs remain front and centre for the business.
Main Duties & Responsibilities
- Regularly communicate with Nymcard clients from the point of engagement onward
- Ensure clients are kept up to date with Nymcard timelines for go live etc
- Interface with clients to identify and prevent any issues
- Work to maximise income from existing clients and ensure they have a successful experience with Nymcard
- Coordinate with Operations, Technology, Onboarding and Customer Success teams to ensure clients have a smooth onboarding experience
- Provide clients with expert analysis and information on payments
Skills & Qualifications
- Excellent communication skills, both written and orally
- Strong interpersonal, organisational skills and a team player
- You have a positive can-do attitude and a flexible approach
- Excellent analytical skills and detail oriented
- You have the ability to learn new technology/systems/applications quickly
- Capability to think on your feet, solve problems and also predict and resolve future issues
- Strong stakeholder management skills and an ability to partner effectively with all Technology and business units
- Strong payments and cards experience
- Background in Account Management
- Experience with helping clients to onboard and run with a cards/payment product
- Track record of client engagement and maximising share of wallet
