Account Manager - Taskeen

Job Profile Overview:

The Account Manager at Taskeen is a pivotal role that involves managing and supporting our franchise owners. This position requires a multifaceted individual who can handle a wide range of responsibilities, from developer relations to talent acquisition, and from finance to IT. The ideal candidate will be adept at problem-solving, possess excellent communication skills, and have a strong understanding of business operations. Additionally, the Account Manager will play a key role in acquiring new business opportunities and expanding our franchise network.

Job Responsibilities:

Franchise Owner Support:

Provide comprehensive support to franchise owners, addressing their needs in various departments such as Developer Relations, Talent Acquisition, HR Operations, Finance, IT, Facilities, Campaigns, Nawy Now, Resale, Generic lists, Collections/Incentives, CRM Training and on-boarding, and Dashboards review

Serve as the primary point of contact for franchise owners, ensuring their concerns are addressed promptly and effectively

Business Development:

Identify and pursue new business opportunities

Contribute to the acquisition of new franchises, working closely with the sales and marketing teams

Problem-Solving:

Troubleshoot and resolve issues related to CRM technical problems, generic lists, and dashboard reviews

Collaborate with internal teams to ensure franchise owners receive the necessary support and resources

Training and On-boarding:

• Conduct CRM training sessions for franchise owners and their staff
• Assist with the on-boarding process for new franchise owners, ensuring they are equipped to manage their businesses effectively
• Performance Monitoring:
• Monitor franchise performance and provide insights to improve business operations
• Review dashboards and financial reports to identify areas for growth and improvement
  
  

Requirements

• Bachelor's degree in Business Administration, Management, or a related field
• Minimum of 3+ years of experience in account management, franchise support, or a similar role
• Proven track record of successful business development and/or relationship management
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage multiple projects simultaneously
• Customer-oriented with a commitment to providing exceptional service
• Results-driven with a focus on achieving business objectives
• Adaptable and able to work in a fast-paced, dynamic environment