Job Title: Activities Manager
We are looking for an enthusiastic and skilled Activities Manager to join our team at Fortes Group. As the Activities Manager, you will be responsible for overseeing both sport and non-sport afterschool activities, with the aim of expanding our offerings, optimizing resources, and achieving both top-line and bottom-line targets. Additionally, you will play a pivotal role in laying the groundwork for establishing a childrens focused club under our brand name.
Roles & Responsibilities:
General Responsibilities
- Accountable for strategically driving and achieving revenue targets within the ASA portfolio. This includes formulating and executing initiatives to optimize revenue generation and ensure financial sustainability.
- Additionally, spearhead efforts to promote and facilitate leasing and rental of facilities, leveraging market insights and networking to maximize utilization and revenue streams from available spaces.
- Elevate our extracurricular activities to new heights, ensuring they meet the highest standards of quality and engagement.
- Scout, negotiate, and secure agreements with new activity providers, expanding our offerings and maximizing resources.
- Develop and execute an operations strategy that ensures seamless execution of activities.
- Collaborate with activity providers to amplify their offerings and drive leads for the school, fostering mutually beneficial partnerships.
- Engage with providers, parents, and children to create exceptional customer experiences that keep them coming back for more.
- Prioritize the safety and well-being of every child utilizing our facilities, implementing rigorous safety protocols.
- Conduct regular quality assurance checks to ensure customer satisfaction and uphold our reputation for excellence.
- Develop and execute a proactive retention strategy, leveraging data analysis to keep our customers engaged and loyal.
- Spearhead the establishment of a children's club venture, setting the stage for its future success.
Connect & Coordinate:
- Drive business development initiatives based on current needs and demands, ensuring our offerings remain competitive.
- Coordinate with existing and potential activity providers, fostering strong relationships and ensuring adherence to school policies and procedures.
- Oversee the preparation of contracts and due diligence measures, working closely with the Legal Department to mitigate risks.
- Collaborate with the Finance Manager to finalize contracts and assess the financial performance of our activities.
- Coordinate with relevant departments to manage ASA schedules effectively, ensuring smooth operations and minimal disruptions.
- Collaborate with Marketing to promote our activities across various channels, maximizing reach and engagement.
- Stay informed about school events and communicate them to activity providers in a timely manner, minimizing disruptions and maximizing participation.
Due Diligence:
- Ensure all legal documents are received and approved before the commencement of activities, maintaining compliance at all times.
- Keep the ASA database updated, monitoring document expiration and ensuring prompt communication with providers to maintain compliance.
Recording & Reporting:
- Oversee the submission of monthly revenue ledgers by activity providers, ensuring timely and accurate reporting.
- Follow up with providers whose accounts are overdue, ensuring timely payments and adherence to financial obligations.
- Assess the financial performance and adherence to school policies of each activity provider, providing insights for improvement.
- Collaborate with the Accounts Department on invoicing, receipts, and accounts reconciliation, maintaining financial transparency and accuracy.
Quality Assurance:
- Enforce compliance with school policies and procedures, ensuring activity providers adhere to the terms of their license agreements.
- Conduct regular checks of facilities to ensure they are safe, well-maintained, and conducive to activities.
- Report any non-compliance or violations to the relevant manager, taking swift action to address issues and uphold standards.
Candidate Profile:
- Passion and expertise in the sector, coupled with strong leadership and management skills.
- Previous experience operating a member's club, with a focus on activities, is highly desirable.
- Leadership experience in a customer service environment, particularly in running children's programs, is essential.
- Excellent communication skills, including public speaking and stakeholder engagement.
- Proficiency in MS Office and member management software.
- Bachelor's or Masters degree preferred.
- Ability to manage and organize events effectively.
At Fortes Group, we're committed to creating an inclusive and diverse workplace where every individual can thrive. If you're ready to make a difference and lead with passion, apply now on our website.
Interested candidates can apply on our website: http://www.fortes.co/Careers
