Admin

We at firstPoint Services looking for a dedicated and experienced professional to join our team as an Admin. The ideal candidate will have a strong background in administration, preferably within the maintenance or cleaning department, excellent communication skills, and the ability to handle multiple tasks efficiently.

• Key Responsibilities:

• Office Management:

Manage daily office operations, including filing, scheduling, and correspondence.

• Maintain and update company databases, ensuring accuracy and confidentiality.

Prepare and process invoices, purchase orders, and other financial documents.

• Assist in the preparation of reports, presentations, and other documentation.

• Customer Service:

Handle incoming calls, emails, and messages, addressing customer inquiries and concerns promptly and professionally.

• Provide information about services, pricing, and availability to customers.

Process customer bookings and schedule appointments for cleaning, deep cleaning, and renovation services.

• Follow up with customers post-service to ensure satisfaction and gather feedback.

• Client Relations:

Build and maintain strong relationships with clients, ensuring their needs are met.

• Address and resolve customer complaints and issues in a timely and effective manner.

Collaborate with the operations team to ensure seamless service delivery.

• Coordination:

Coordinate with service teams to ensure timely and efficient execution of tasks.

• Manage inventory of office supplies and order additional supplies as needed.

Assist in organizing company events, meetings, and training sessions.

• Record Keeping:

Maintain accurate records of customer interactions, transactions, and service details.

• Ensure all documentation is properly filed and easily accessible.

• Qualifications:

High school diploma or equivalent; a degree in Business Administration or a related field is preferred.

• Minimum of 2-3 years of experience in an administrative or customer service role, preferably in the cleaning or renovation industry.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Strong communication and interpersonal skills.

Excellent organizational and multitasking abilities.

• Ability to handle customer complaints and inquiries in a professional and courteous manner.

Familiarity with CRM systems and practices; experience in Odoo or a similar CRM system is an advantage.

• Experience in the maintenance or cleaning department.

Fluent in English, both written and spoken.

• Personal Attributes:

Customer-focused with a positive attitude.

• Strong problem-solving skills.

High level of attention to detail.

• Ability to work independently and as part of a team.

Reliable and punctual.

• Benefits:

Competitive salary and benefits package.

• Opportunities for professional development and growth.

Supportive and collaborative work environment.

Job Type: Full-time

Pay: AED3,

• 00 - AED4,000.00 per month