JOB DESCRIPTION
Role: Administration Assistant
Location: Abu Dhabi
Role Purpose:
- Assist the Chief Customer Officer of Customer Excellence Group in secretary-administration issues for Division CEG.
Key Accountabilities of the role:
- Receive the incoming inquiries ensure that the required documents are complete and deliver the same to the concerned employees inside the Division!
- Follow up inquiries and delivery to the concerned departments while establishing a timeframe for execution.
- Coordinate travel, vacations, training courses and other employee related issues
- Meeting with all requests made by CEG members.
- Supporting Division staff in promoting ADIB's Values.
- Prepare & manage monthly reports and documents.
- Organize and coordinate meetings, appointments, conferences and travel arrangements
- Maintain schedules and calendars.
- Handle incoming mail and other materials
- Set up and maintain filing systems, excel sheets and update database
- Communicate verbally to answer inquiries and provide information for the staff
- Follow up and maintain absence records for the staff
- Performs all other related duties and responsibilities.
- Handles all inquiries within capacity
- Supporting the new staff in their duties.
- Meet with work requirements.
- Following up the Dept administrational work
General Issues:
- Achieve high standards of behavioral competencies according to the competencies defined by the line management (as per the Assignment Performance Appraisal related to Team Member).
- Consult with Team Leader on the competencies below standards.
- Keep a constructive working relationship with clients to achieve the overall objectives.
- Maintain excellent teamwork environment and team spirit.
- Achieve very good knowledge of ADIB processes, policy & procedures and AAOIFI/IIA standards.
- Maintain very good efficient and professional oral and written communication skills.
- In coordination with Team Leader, train new/existing staff on Customer Excellence related issues and CPR Audit Approach.
- Whenever requested by Team Leader, review new and/or changes to bank's policies and procedures (related to Customer Excellence) in order to evaluate the customer standards adequacy and related risk mitigation.
- Comply with any additional tasks which could be assigned by the Team Leader/line management.
Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
- Business Administration & Secretarial Diploma
- Good communication & interpersonal skills
- Excellent command in Arabic & English language
- Excellent IT skills
- Previous experience: 3 to 5 years experience
