AFU Acquiring Officer/Senior/Assistant Manager

Responsibilities:

Task Performance

• Merchant setup / Amendments.
• Daily Rates.
• Transactions Posting & Adjustments.
• DC Ensure that all requests received by the Unit on various applications are processed and responded within SLA.
• Ensure Required MIS is up to date and provided to the required teams as per procedures.
• Ensure that the merchant setups and processed files are transmitted via secured means. All policies are adhered and no audit points are raised.
• Ensure that there is no impact to BAU in the absence of Supervisor or Manager and process is not impaired.
• On a daily basis, all requests /queries/issues from the internal and external customers should be closed and no request should be outstanding as per cut-off time.
• Ensuring that all activities are carried out as per compliance and procedures laid down.
• Authenticate the signatories on request forms.
• Suggest initiatives for the improvement of processes.
• MS File Processing.

Problem Solution

• Solve simple problems arising from tasks undertaken in order to complete tasks effectively and efficiently with minimal reference. If ever unable to solve problems, will inform supervisor.

Record Keeping

• Keep records relevant to tasks undertaken in order to provide information and continuity.
• Keep record of important and supporting emails.

Administrative Services

• Deliver simple administrative services relevant to the role and assigned from time to time to support the activities of the unit.

Requirements:

• Bachelor's degree of commerce/business administration from a recognized university.
• Relevant years of experience in Banking and cards/payments Industry (Officer=1+ / Senior 3+ / AM= 5+) in the same position.
• Strong MS-Office skills
• Very Good command of English language (Listening, Speaking, Reading and Writing), or equivalent to Upper-Intermediate level.
• Knowledgeable on MS Excel, Word and Vision plus System.
• Strong communication, analytical skills and strong organization skills.
• Able to lead the investigations internally and take ownership of the issue until closure.
• Team player and able to empathize with the client.
• Customer focused and should be able to work under pressure and should have an easy going attitude and Self-motivated.