Occupation Description
The role of the Alternations Engineer is to oversee the customers technical inquiries and complaints, raise them to fulfill the customers satisfaction, and process improvement according to the projects conditions and status.
Job Scope
- Handle customers Alterations requests by contacting customers, and follow-up on requests.
- Study the requested modifications and coordinate the feedback with the concerned stakeholders, internal and external.
- Review the cases status before refunding the insurance check from the CM team.
- Respond to customers technical requirements, inquiries, and complaints on time and according to the agreed-upon policies.
- Ensure all technical complaints are answered and illustrated to customers professionally and promptly.
- Communicate the approved alterations to the community team for issuing work permissions.
- Submit all cases status, feedback, and important correspondences on the SAP to ensure accurate documentation and referencing.
- Address issues proactively to minimize disruptions and delays.
- Conduct a regular site visits to review the status of the opened cases and performed work to ensure it matched the company's regulations and issued approvals.
- Perform any additional tasks as requested according to the company's policies and procedures.
Education and Experience
- Bachelor's degree in Architecture.
- 1 to 3 years of experience.
