Job Summary:
The Hospital Delegate is accountable for responding to members inquiries face to face, over the phone and e-mail, ensuring that all calls and members requests are treated as per company standards and offer a knowledgeable, considerate, effective and proactive point of contact for members.
Key Responsibilities:
- Provide a high level of member service and professionalism, taking into account the consideration that all ART members while in the hospital, need urgent requirements and are expecting swift, adequate support.
- Follow Members experience procedures and comply with the department's procedures and standards.
- Maintain a thorough knowledge of all departments, ART networks of hospitals, products and services so that members can get correct information about the providers and their services.
- Identify and report any problems, especially recurring ones in the providers so that corrective actions can be taken promptly.
- Identify and report opportunities and suggest solutions to improve ART's procedures, technology and service so that ART can provide an uninterrupted high level of service to all members.
- Effectively handle and resolve members complaints to their satisfaction.
- Maintain enough supply of marketing and service materials and notify proper channels when running low to ensure availability at all times.
- Ensure and monitor providers adherence to ART standards of care with ART to the members at all times.
- Preserve the office, member area and personal appearance at the highest level of cleanliness, order and professional look.
- Continuously train and coach the provider's staff.
Requirements:
- Diploma or Bachelor's in any relevant Filed
