API Implementation Specialist

Summary

TPConnects a global, travel content aggregation and distribution innovative technology company - is currently seeking NDC API Implementation Specialist. The role will be in the Customer Support Team. The successful candidate will be joining our international team, mainly based in Dubai.

Role Title

API Implementation Specialist

Role Location

Dubai, UAE

What you will do

We are seeking a skilled and customer-oriented NDC API Implementation Specialist to join our dynamic team. In this role, you will be responsible for guiding new clients through the process of integrating our NDC API into their systems. You will serve as the primary point of contact during the onboarding process, ensuring a smooth and efficient integration and onboarding experience. You have a technical mindset and have in-depth knowledge of NDC.

Key Responsibilities:

• Provide technical support to the technical representatives of the customer
• Guide the customer on TPConnects system capabilities exposed via NDC APIs (v18.2 and v21.3)
• Collaborate across teams to resolve complex issues
• Develop and optimize onboarding processes to minimize delays to activate customers
• Ensure customer activation through strict certification process (internally collaborating to finalise certification)
• Manage internally resolution of customer issues between engineering, product and customer support

Client Onboarding Management - Lead the entire NDC API onboarding process for new clients from initial contact to successful integration and activation. Develop and maintain a structured onboarding plan tailored to each client's needs and technical capabilities. Set clear expectations and timelines for the integration process

Technical Support and Guidance - Provide expert technical advice on NDC API integration best practices. Assist clients in understanding NDC API documentation, endpoints, and data structures. Troubleshoot integration issues and provide timely solutions

Manage Customer Certifications Ensure tight certification procedures are in place and followed to ensure customers are activated with minimal likelihood of encountering issues including performance considerations.

Documentation and Resources - Create and maintain comprehensive onboarding documentation, including guides, tutorials, and FAQs. Develop sample code and integration examples to facilitate client understanding. Keep internal knowledge bases up-to-date with common issues and solutions

Cross-functional Collaboration - Work closely with the product, engineering, and customer support teams to ensure alignment on client needs and API capabilities. Communicate client feedback and feature requests to the product team. Coordinate with the support team to ensure a smooth handover post-integration

Client Relationship Management - Build and maintain strong relationships with clients throughout the onboarding process. Conduct regular check-ins and progress meetings with clients. Identify upsell opportunities and communicate them to the sales team

Performance Monitoring and Reporting - Track key metrics related to onboarding efficiency and client satisfaction. Prepare and present regular reports on onboarding progress and success rates. Continuously analyze and optimize the onboarding process

Continuous Learning - Stay up-to-date with the latest API technologies, integration methods, and industry best practices. Participate in relevant training and certification programs to enhance skills

Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field

Functional/technical experience in the travel industry, preferably airline reservations

3+ years of experience in API integration, technical support, or a similar role

Experience in IATA NDC API

Strong hands-on experience developing or supporting Web Services REST API, XML or JSON

Experience in Schema (.xsd)

Experience with API Management toolsets, API Testing Tools like SOAPUI, postman, cURL

Proficiency in at least one programming language (e.g., Python, JavaScript, Java)

Excellent problem-solving and analytical skills

Strong communication skills with technical or business counterparts

Familiar with service management tools