Job specific responsibilities:
- Monitor and ensure the availability of the application on a regular basis.
- Troubleshot and trace different application errors and bugs and recommend workarounds and solutions.
- Handle the operations of different e-Payment systems / applications.
- Day-to-Day Applications Operations Support activities including (Error handling, bugs investigations, IR resolving ..etc.)
- Manage configurations and deployments on different environments.
- Weekly based on-call on a rotation schedule that guarantees 24*7 On call support coverage for all solutions operated.
- Review and handle reported complaints and issues.
- Provide workaround for open issues related to production solutions to minimize business and operational impacts until radical solution implementation.
- Run regular checks for system operational monitors and handle alarms generated out of those monitors as incidents.
- Understand the business value of the platform, product and service and make use of the understanding in the analysis and/or the resolution course of actions.
- Perform the needed UAT testing for the assigned systems.
- Performance of any job-related tasks assigned by direct manager/supervisor.
- Manage fixes needed for resolving reported incident in alignment with IT change management process.
Preferred Qualifications:
Bachelor's degree in computer science, Engineering, or related discipline with an IT focus is preferred.
Preferred Experience:
- At least 1 year experience in Application support preferred banking and transactions processing fields or Government Projects is a plus
- Analytical thinking and problem determination capabilities.
- System Integrations and APIs, Postman and SOAP UI is a must.
- MS SQL, Oracle SQL hands on Experience is a must.
- Basic Networking knowledge
- Basic Linux commands.
- Awareness of IT systems Architecture.
- Preferred Programming knowledge (JAVA, .NET, Python)
- Kubernetes and OpenShift knowledge is a plus.
- No-SQL DB knowledge is a plus.
Kibana logging and ELK knowledge is a plus.
