Responsibilities
- Providing technical support for Microsoft Dynamics 365 to business users via IT tickets and other communication channels.
- Analyzing, classifying, and prioritizing tickets based on severity and impact.
- Troubleshooting and resolving technical issues related to Microsoft Dynamics AX 365.
- Collaborating with cross-functional teams to resolve complex issues.
- Escalating issues to higher levels of support when necessary.
- Documenting issues and resolutions in a knowledge base for future reference.
- Participating in business testing for the new released features.
- Understanding the overlapping and integrations rules among the various applications& corporate solutions (Sales Force Automation, Ecommerce, Retail, CRM, HRMS etc.).
- Monitoring the corporate applications to ensure service availability 24/7
- Recording and track incidents, complaints or requests.
- Skills to write Change Requests Documents for AX developers
Qualifications
1- Technologies& Concepts:
- Microsoft Dynamics AX 2012 / 365 functional support proven experience is a must.
- MS SQL Server development is a must.
- ERP (AX 2012) modules good knowledge: AP, AR, GL, Budgeting, Cash-Banks, Product Info Management, Inventory Management, Procurement, Workflows, Fixed Assets& System Administration.
- Business Intelligence (Management Reporter 2012) is a plus.
- AX-Retail 2012 is a plus.
- RMS 2008 knowledge is a plus.
- Financial concepts knowledge is highly preferred.
- Agile Methodologies.
2- Used Tools:
- Microsoft Dynamics AX 2012
- Microsoft Dynamics365
- SQL Server 2008 to 2019
- AOT 2012.
- MS Power-BI.
