- Support Financial and non-Financial, (Core Banking, Enterprise, ATM & Cards, Payment, Digital & Corporate) Business Applications delivered by 3rd party/Vendors/Built In-House.
- Monitor and Analyze Banking applications performance to enhance and support Business Process for specific Business Domain.
- Evaluate, Implement, administer, and tune Banking applications
- Manage relationship with 3rd party Application Suppliers and meet established Service Level Agreements.
- Coordinate with IT Architecture, Demand Management, PM and QA teams during project planning and execution related to all Banking Applications.
- Implement changes related to the applications and engage other resources if needed
- Implement data protection policies and compliance policies related to Banking applications and coordinate with IT Security
- Analyze problems related to Supported banking applications and coordinate with designated vendors.
- Cooperate with application developers in web interfaces related to different applications.
- Coordinate with IT Teams during project execution related to all Banking Applications
- Support development teams during implementation and transfer business knowledge.
- Analysis of new releases of 3rd party applications
- Follow all relevant department policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Follow the day-to-day operations related to own jobs in the department to ensure continuity of work
- Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB's sound legal position and mitigate any potential risks.
Qualifications & Experience:
- University Degree Holder in Computing / IT or equivalent industry experience.
- 3-5 years of experience in Cisco voice technologies, including CUCM, Unity Connection, and CCX.
- CCNA, CCNP, or CCIE certification in Voice or related field is preferred.
- Strong understanding of VoIP technologies, SIP signalling, and call flows.
- Experience with Cisco voice gateways, SIP trunks, and PRI circuits.
- Proficiency in troubleshooting and resolving voice network issues.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
