Company Description
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
Job Description
PURPOSE OF POSITION
To provide prompt and courteous Arabic coffee Making & service to the Hotel's guests.
Key Roles & Responsibilities
- Read daily events, to acknowledge any VIP's arrivals
- Making Arabic coffee according to the proper recipe
- Maintain a clean, neat and orderly the coffee service place throughout service
- Ensure that work station is stocked with appropriate quantity of coffee powder at all times
- Report any guest comments regarding coffee or food and beverage to manager
- Conscientious handling and maintenance of operating equipment
- Learn and adhere to safety, sanitation and hygiene policies
- Maintain good working relationships with colleagues, and all other departments
- Maintain complete knowledge of all F&B outlets and hotel services/features
- Ensure that all service and storage areas are kept safe and clean
- Help minimize waste, neglect, breakages and mishandling of supplies and equipment
- Carry out light cleaning and maintenance of the coffee making station and service place
- Adhering to the grooming standard of the hotel
- Adhering to the Servicing areas for the Arabic coffee in the lobby area
- Helping the other outlets in their events when Arabic coffee service is required
- Ascertain guests satisfaction and handle any problem which may arise, informing a Manager about the problem and how it was resolved
- Check the daily schedule for any changes and report to duty on time
Qualifications
PERSONAL ATTRIBUTES
- Native Arabic language and Average reading, writing and oral proficiency in the English language
- Must be well presented and professionally groomed at all times
- Good communication and customer contact skills
- Team player with strong interpersonal skills and attention to detail
Qualifications
Experience
- Basic Knowledge in Arabic coffee making and servicing
Additional Information
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
