Having been founded in 2017, we're the fastest-growing eyewear company in the Middle East. We have a clear mission here, and that is to provide access to quality eyewear at unmatched value by creating and curating the right designs for the region. We believe that everyone should be able to express themselves authentically and confidentlyand we're on the way to making that happen!
Fast forward to today and we have a retail footprint of 55+ stores across four countries (KSA, UAE, Bahrain and Kuwait) as well as already becoming the largest online eyewear retailer in our space. It's been a phenomenal journey so far, with more than 650 employees who embody our core values of Integrity, Ownership, Boldness and Optimism, its what has allowed us to scale at this pace and culminated in us being a certified Great Place to Work 2023 across all of our offices.
Our people are our strength, and we have a team of diverse (49% female, 31+ different nationalities), smart thinkers who are encouraged to think creatively and empowered to turn their ideas into actions. To support this growth, we are looking for intelligent, ambitious, and confident individuals that can bring fresh and innovative thinking to eyewa and play a part in driving the company forward on its truly exciting journey.
We are hiring for Optometrists across all the regions within KSA for our stores. This role will own all responsibilities relating to the treatment and care of eyewa customers.
- You will be responsible for:
Patient Care and Eye Examinations:
- Sterilizing and maintaining the cleanliness of the treatment room at all times.
Making sure the machinery and treatment room is adequately stocked, is regularly maintained and protected from damage and unauthorized use.
- Performing eye examinations in the most efficient manner in order to satisfy the customer and ensure they receive the best eye care possible based on their particular case.
Making customers feel welcomed and comfortable by explaining the examination procedures clearly.- Taking a detailed medical history of the customer to better understand and investigate their condition.
Conduct thorough preliminary tests by visual observation and assessment of the eye, binocular assessment and the assessment of the optical nerve supply / pupillary reaction.
- Utilizing the latest refraction techniques, with instruments such as an autorefractor and a refractometer, to assess the patient's vision.
When machines are not available, using retinoscopes or trial lenses to assess a patient's vision.- Using the results of the complete assessment to provide a medical diagnosis for the patient case.
Providing the patient with information about their diagnoses, what to expect, and what visual aids or treatments they will need to manage their diagnoses.
- Recommending visual aids to the patient based on their specific needs, taking into consideration their age, needs, lifestyle etc.
Following the patient's detailed assessment, prescribing a treatment prescription and scheduling a follow-up visit.- Providing customers with appropriate education about prescription / treatments they are receiving and the precautions they need to take when using them.
Sales and Store Operations:
- Increasing store profitability by converting assessment customers into sales
Supporting sales advisors and customers with any medical or technical questions related to any eyewa products.
- Combining your medical knowledge and sales techniques to convert floor customers into sales
- A knowledge powerhouse that shares knowledge freely to the rest of the team.
An optometrist who prioritizes patient and customer care.
- A person who listens attentively and makes customers feel at ease.
Understanding of different cultures and adapting to situations in accordance with them.- A customer champion who leads the customer experience in the store and puts the customer first.
Increasing sales and achieving targets without impacting the customer experience.
- Ideally 1 - 3 years of experience as an Optometrist in a retail environment.
Bachelor's degree in Optometry as well as being fully licensed by the local governing authority
- In depth knowledge of industry standards of customer service principles and customer relationship management.
Experience in using advanced techniques to assess and diagnose customer vision problems- Experience in using advance machines and manual equipment
Job Type: Full-time
Ability to commute/relocate:
Ras al-Khaimah: Reliably commute or planning to relocate before starting work (Required)
