Egypt Assistance is the subsidiary of Remed Assistance with an experience of more than 20 years in assistance business. Egypt Assistance's name represents quality, reliability, efficiency and operational excellence.
Job Summary:
As a Assistant at Egypt Assistance, you will be responsible for providing outstanding support to customers and clients, ensuring that their inquiries and concerns are addressed efficiently. You will play a key role in maintaining positive relationships, solving issues, and delivering a high standard of service across various channels including phone, email, and chat.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate and detailed information regarding services, policies, and procedures.
- Handle and resolve customer complaints in a professional and empathetic manner.
- Follow up on customer cases to ensure satisfaction and resolution of issues.
- Assist in processing claims, requests, and service orders in a timely manner.
- Maintain and update customer records and documentation.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Uphold company values and deliver customer service in line with Egypt Assistance's standards of excellence.
Qualifications:
- Previous experience in customer service or a call center environment is preferred.
- Strong verbal and written communication skills in both Russian and English.
- Excellent problem-solving abilities with a focus on customer satisfaction.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using customer service software and systems.
- A positive attitude and ability to work well under pressure.
