Assistant Front Office Manager

Assists the Front Office Manager in all aspects of their duties

Assist Front Office Manager in the execution of the management of staff

Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition

Monitor Front Office and particularly Guest Relations personnel, to known repeat guests and other VIPs receive special attention and recognition

Control the availability of rooms, rooms types, accuracy of room count and rate categories

Maximize occupancy, revenue and average rate while maintaining high service standards

Liaise with Housekeeping Department to ensure room image is maintained and the Room Ready on Arrival policy is adhered to

Turn away guests if occupancies deem it necessary ensuring no good-will is lost

Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met

Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

Know system recovery procedures

Interpret computer reports

Compile statistics for front office and provide reports relating to that area

Continually check the accuracy of room count

Approve upgrades and special amenities in absence of manager

Maintain inter-departmental relationships to ensure seamless customer service

Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival

Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

Provide input for Front Office Departmental Meetings and deputizes in cases of absence

Promote Inter-hotel sales and in house facilities