Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.
Job Description
Oversee the front desk operations, ensuring a warm and efficient check-in/ check & out process, handling guest inquiries, and resolving issues promptly to uphold exceptional standards of service. - Lead and train the front office team, fostering a customer & centric culture, and maintaining high morale through effective communication, performance feedback, and continuous training
Qualifications
Passion for guest service.
Excellent written and verbal communication, interpersonal and leadership skills.
Highly organized, results-oriented with the ability to be flexible and work well under pressure.
Degree/Diploma in Hospitality Management is an asset.
Fluency in English is an asset.
Minimum of 2 years previous proven Managerial experience in similar position.
Must have the ability to handle a multitude of tasks and guest requests.
Knowledge of Micros-Opera Property Management System an asset.
Should possess or seek certification in basic first aid.
Strong guest service orientation and training skills background required.
Ability to work independently and prioritize responsibilities.
Experience with a hotel loyalty program an asset.
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Additional Information
ood communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Well-presented and professionally groomed at all times
