· Meets, greets and directs guests who enter the lobby area
· Serves as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
· Seeks verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
· Serves as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
· Manages, records and resolves Guest or customer complaints promptly.
· Ensures a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge.
· Demonstrates a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
· Shows creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
· Maintains staffing levels to meet business demands.
· Maintains accurate administrative records of all documents.
· Arranges and co-ordinates daily departmental briefings and chairs the departmental monthly meetings.
· Ensures that all departmental / Cross Trainings are recorded as per the required guidelines, set by the company.
Job Type: Full-time
Experience:
* Front Office: 1 year (Required)
