Job Description
Company Description
Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Kaaba. This 76-story hotel, one of the worlds tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose.
Job Description
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Manage operations of the health club.
- Develop and implement a Membership growth strategy, covering Sales, Marketing and retention, in order to deliver volume and income growth against ambitious targets.
- Working together with our Marketing Team in creating and updating membership collateral and marketing materials, including letters, flyers for upcoming events, welcome packets, fact sheets, directories, surveys, and others.
- Ensure the effective operating of the residence memberships and other membership programs.
- Maintain all membership databases and ensure timely renewal.
- Ensure the membership team provides excellent customer service throughout the entire journey of the guest experience.
- Promote and organize fitness programs and activities for in house guest/ members and group guests
- Manage customer feedback effectively to ensure continuous service and program improvement.
- Instill brand values and standards to maintain quality on a daily basis.
- Liaise with hotel departments.
- Ensure customers and guests receive friendly and consistent personalized service from all team members.
- Respond to audits to ensure continual improvement is achieved.
- Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed.
- Ensure health and safety regulations are complied with and club rules are observed by members, clients and guests.
- Uphold the highest standard of customer service and guest health & safety by demonstrating and applying Fairmont Hotel service standards at all times.
Qualifications
- A passion for wellness
- Previous experience in a luxury environment is an asset
- Ability to be flexible and work well under pressure in a fast-paced, changing environment
- Strong communication and interpersonal skills required with a professional appearance and demeanor.
- Energetic individual who is able to prioritize to complete many diverse tasks concurrently
- Computer literacy in Office, Word, Excel is an asset
Additional Information
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
