Assistant Laundry Manager

• Managing the day-to-day operations of the plant laundry and uniforms, ensuring the quality standards and meeting the expectations of our guests and Associates.
• Manage and supervise the contracted laundry and dry cleaning services of Associates uniforms, rooms linen and terry, F&B linen, and Spa linen and terry with outsource laundry company Linencraft.
• Managing and supervising laundry and uniforms associates, and understanding their positions
• Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard.
• Inspect linens and terry for damage and remove from circulation as necessary.
• Communicating the importance of safety procedures, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Comprehends budget, operating statements, and payroll progress reports as needed to assist in the financial management of the department.
• Brings Associates issues to the Director of Services/Executive Housekeeper and Human Resources as necessary.
• Manage and supervise Plant Laundry shift operations and ensures compliance with all policies, standards, and procedures.
• To carry out Brand Standard checks within the department.
• Ordering and managing necessary supplies. Ensuring associates have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Works effectively with Engineering Department on the laundry and uniform room equipment maintenance need.
• Participate in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce the desired results.
• To provide assistance, support and training to all levels of the Laundry and Uniforms team taking corrective measures should the standard of work deviate from the hotel standards.
• To conduct with all team members 1 on1 meetings and staff appraisals.
• To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development.
• To assist in the stock taking of all linen and equipment etc at regular intervals, preparing the results highlighting any shortages or surpluses and undertaking remedial action where appropriate
• To assist in monitoring departmental costs whilst using resource effectively and economically to ensure expenses are kept to a minimum.
• To assist the office coordinator to ensure cost effective staffing levels and usage of supplies, and to be fully conversant with relevant accounting procedures and records keeping
• To assist organize and supervise deep-cleaning and special cleaning Curtains, Carpets of all areas under jurisdiction as required, to maintain the highest of standard.
• To assist in the selection of equipment, products and services as necessary
• To assist and advise on the installation or changing departmental systems or procedures and to ensure all departmental practices and procedures to be confident in their implementation.
• To assist with the recruitment and section of department employees.
• To assist in the preparation of weekly Rota and wages (Forecast, actual)
• To ensure all requests from guests are carried out.
• To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical.
• To ensure any guest complaints are investigated and rectified to the guest's satisfaction immediately. Any serious complaints should be referred to Executive Housekeeper/ Director of Services for his attention.
• To ensure that all Laundry Associates hand over all lost property as soon as it is found and that it is recorded according to the hotel standard.
• Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your Director of Services and Executive Housekeeper.
• Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
• Follows all procedures set up for the protection of the environment within the hotel and grounds.
• Celebrates successes and publicly recognizes the contributions of team members ensures Associates recognition is taking place on all shifts.

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