Job Purpose:
The position is responsible for providing consultation to all Stakeholders in CIBG & IBG
Strict adherence to Bank and Compliance guidelines and completion of documentation mentioned in the SOPs required.
To develop a robust Automation plan for the project.
Manage the MIS and Reporting related activities for the Unit and ensure delivering the same when it is required
A coordinator between the IT and all relevant stakeholders. Write user test cases and execute end user testing and report the bugs. Continuous support till deployment.
Key Result Areas:
- The position is responsible for providing consultation to all Stakeholders in CIBG & IBG
- Run the process for Account Opening, KYC, Account Maintenance, FD and Account Closure related formalities
- Handle instructions and enquiries from stakeholders and ensure Bank's SLAs are met in achieving Customer Satisfaction
- Ensure client documentations to ensure the customer is complying with the internal KYC policies, Compliance and Regulatory Requirements
- Coordinating with the Relationship Teams to ensure the business requirements are met
- Verify the requests which will be submitted by Maker / Checker and ensure to meet 100 % quality.
- Verify client documentations to ensure the customer is complying with the internal KYC policies, Compliance and Regulatory Requirements
Knowledge, Skills, & Experience:
- Candidate must have 8-10 years of experience in Account opening / Account Maintenance related process for the corporate client.
- Leadership skill and manage the team conflicts.
- Raise the ORE whenever the QC findings, Complaints, and escalations
- Make sure to meet SLA, KPI, regulatory and compliance requirements.
- Stakeholders and client management.
- Prepare and publish dashboards / MIS
- Conduct root cause analysis of Complaints, Operational losses.
- MI Reporting, SOP, Workflow, GO Live plan, Action plan to complete the tasks.
- Ensure SOPs, ADM of Operations units are current
- Stress Managements
- Should have ability to handle the escalation effectively
- Good Communication and interpersonal skills.
- Client focused
