KOI
Job Description/Guideline
Position Title: Assistant Manager- Customer Success
Office/Department: Customer Success
Position Reports To / Supervisor: Director of Customer Success
Job Description:
The Customer Service Specialist will interact with the companys customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
Job Accountability:
Duties/Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Uses knowledge of a product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills including active listening.
Solution oriented.- Proficient computer skills with the ability to learn new software.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
- Microsoft Skills-mandatory
Ability to multitask Spanish/ Chinese Speaking
Essential Qualifications:
Customer service/account management experience required.
Physical Requirements:- Prolonged periods sitting at a desk and working on a computer.
Preferred Qualifications: Previous experience in B2B startup space
- Computer literate with good presentation skills and working knowledge of Microsoft Office applications & PowerPoint
Job Types: Full-time, Part-time
Pay: AED8,
- 00 - AED9,000.00 per month
Experience: - customer success: 3 years (Required)
travel industry: 2 years (Preferred)
Location:
Dubai (Required)
