Assistant Manager Quality - Jumeirah Al Naseem (National Talent)

About Jumeirah & the Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah, Jumeirah Group's mega-resort is home to four ultra-luxurious hotels Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A'Salam and Jumeirah Dar Al Masyaf all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An exciting opportunity has arisen for an Assistant Manager - Quality in Jumeirah Al Naseem. The Assistant Manager will be responsible to enhance organisational performance by ensuring high standards of quality across all operations and driving key strategic projects. Developing and maintaining quality management systems, leading cross-functional project teams, and fostering a culture of continuous improvement. The main duties and responsibilities of this role are:

• Design, implement, and oversee a comprehensive quality management system to ensure consistent quality across all operations.
• Lead initiatives aimed at continuous improvement of processes, products, and services, fostering a culture of quality and excellence.
• Provide support to special projects related to guest experience enhancement.
• Conduct regular audits and inspections of facilities, operations, and services to identify areas for improvement and ensure compliance with LQA/Forbes/FHR standards.
• Analyze guest feedback, reviews, and survey results to identify trends, areas of concern, and opportunities for improvement (Medallia, booking.com, TripAdvisor, etc.).
• Maintain quality assurance standards and procedures to ensure consistent delivery of high-quality service across all departments.
• Collaborate with department heads and staff to develop action plans and implement corrective measures as needed.
• Coordinate with L&D for necessary training sessions based on audit/guest feedback. Prepare and present reports of all the above to management.
• Identify potential project and quality risks, develop mitigation strategies, and manage risks throughout the project lifecycle.
• Engage with stakeholders across the organization to align quality initiatives with business objectives and ensure project support and success.
• Monitor project and quality performance metrics, provide regular updates to senior management, and make data-driven recommendations for improvements.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• UAE National as per government requirements
• Bachelor degree holder in relevant specialism.
• 3-5 years of experience in quality management, project management, or a related role
• Excellent communication skills in English and Arabic
• Good Microsoft 365 knowledge
• Excellent organisation and time management skills
• Excellent interpersonal management and negotiation skills

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for career with one of the most luxurious brands in the hospitality industry.