One of our esteemed clients, a leading manufacturer of home electronics and appliances, is looking for a Assistant Manager- Technical support
in Dubai.
Job Location: Dubai
Requirements:
- Bachelor's degree in engineering (Major in mechanical or electrical)
- Sound knowledge of.HA products,working and troubleshooting
- Hands on experience on providing technical training to ASC , technician
- Knowledge on basic quality process & should be able to technical interact with factories and R&D units
- Experience in handling end to end customers and should be capable of handling repair directly
- Proficiency in Microsoft Office, including Excel and PowerPoint.
Responsibilities:
- Develop comprehensive training programs for Service Engineers, CIC agents, and the Installation Team to enhance their skills and knowledge.
- Execute training plans through both on-site and online platforms, ensuring effective knowledge transfer.
- Oversee the performance of Service Engineers, CIC agents, and the Installation Team, identifying skill gaps and coordinating targeted improvement activities.
- Analyze service data to pinpoint areas for enhancement, and implement strategies for improvement, including addressing Reclaim and Voice of Customer (VOC) feedback.
- Gather information on product quality issues from various countries and collaborate with the manufacturing team to initiate and track improvement measures.
- Conduct rework tasks as requested by the production team to ensure product standards are met.
- Provide timely technical support to the service team, offering detailed explanations and guidance on repair procedures.
- Assess warranty claims, liaise with different manufacturing units for payment settlements, and coordinate with distributors accordingly.
- Make on-site customer visits for critical issues, and prepare comprehensive field reports for management and the manufacturing team to review.
Interested candidates can share the resume on [Confidential Information]
