An Assistant Personal Shopper is at the beginning of their career as a Shopper, supporting the growth of their Shopper's business & leading their own client book journey.
You will report directly into the Personal Shopping Manager and play an integral role in maintaining & growing our industry-leading Private Shoppers client books. As Threads Tone of Voice guardian, you will be responsible for supporting the smooth running of our HNW client's orders, from sourcing & securing through to delivery, making you an inspiring collaborator. Successful Assistant Personal Shoppers at Threads are also accountable for driving a percentage of their Shopper's business, via our various initiatives & incentives.
The perfect role for an aspiring personal Shopper looking to learn the business from the ground-up.
Requirements
You Will:
- Assist the personal shopper(s) with sourcing and client appointments, as well as tracking and managing sales targets
- Help to manage and analyse client profiles to identify sales opportunities and develop customer loyalty
- Drive new customer acquisition and sales through social media channels, primarily Instagram swipe-ups and Snapchat
- Hold in-town shopping days and/or virtual shopping appointments to proactively source and suggest new products and brands
- Creating curated content for your personal shopper's client base, recommending brands and products when required
- Liaising with brand partners about new product launches and upcoming collections of interest to your personal shoppers clients
- Work alongside key business units to ensure E2E client journey KPIs are achieved
- Experience in operational processes, expert time management and can demonstrate a keen awareness of social channels and how to use them
- Ability to use editing tools such as Canva
- Previous experience as a personal shopping assistant, or experience in the luxury retail, hospitality or lifestyle industries
- Experience working on personal sales targets and thrives on exceeding them
- Understanding of how to engage, empathise and up-sell with High Net Worth, luxury customers
- Social media savvy and confident with learning to use new platforms
- Strong product and brand awareness in the luxury goods market
- Analytical approach to solving problems and improving processes
- Ability to be flexible and agile in your working approach (We are a business driven by client demand which means we are often pivoting or reacting last minute to meet the needs of our UHNW clients.)
