GENERAL DESCRIPTION:
Purpose & Scope
The Assistant Shop Manager will consistently provide our customers with the highest level of service possible and assist the Shop Manager in achieving budgeted revenue goals.
RESPONSIBILITIES:
- Promote and monitor quality service among staff through training and by acting as a positive role model
- Maintain employee attitude and morale by recognizing outstanding performance and service
- Working with the Store Manager to meet the long range retail and company objectives
- Responsible for work schedules, break periods, work hours and vacations.
- Provide the Store Manager with a weekly update on the progress of the store and staff
- Ensure proper store image.
- Responsible for the operation of the store, such as inventory control and maintenance in the absence of the Store Manager
- Responsible for addressing customer grievances and inquiries.
- Ensure store security
- Evaluate staff performance and development needs. Delegate responsibilities between the staff
KNOWLEDGE, SKILLS AND EXPERIENCE:
- 3-4 years experience in a Retail environment with minimum 1 year of Supervisory experience
- Attested bachelor's degree
