We are seeking an experienced and dynamic Assistant Store Manager to support the Store Manager in the day-to-day operations of the store and its workforce in line with the overall business brand principles, providing leadership, ensuring customer satisfaction and making informed decisions to achieve maximum defined targets. The ideal candidate should have a proven track record in retail management, a strong passion for delivering unparalleled customer service, and the ability to lead and inspire a team.
Store Performance Management
- Oversee all store operations.
- Ensuring high standards of visual merchandising, store presentation and upkeep.
- Maintaining customer relationships & provide exceptional customer service / handling customer complaints.
- Develop a loyal clientele and focus on client relations so a continued business is maintained throughout the year.
- Managing store inventory in the location, determining effective ways of liquidating ageing stocks and controlling/minimalizing loss of inventory.
- Ensure all store policies and procedures are implemented and maintained.
- Provide feedback on the clientele and product line performances and provide suggestions for improvement.
- Provide quantitative information on fast/slow movers, stock levels, customer trends and specific likes / dislikes to the Senior Management and Buying Department.
- Managing and motivating the sales team to ensure increased sales & efficiency
- Maximize sales by implementing and monitoring the sales assistants and sales ability.
Team Management
- Ensure that your team always represents the image of the company and Brand.
- Lead and energize the team and organize their day-to-day work in the store.
- Ensuring the team is well presented, and in full uniform and well-groomed always in the store.
- Communicating and upholding all company policies, rules, and procedures. Ensuring proper cash management at the store.
- Take part in the coaching, development, motivation, and evaluation of the staff.
- Provide coaching and continuous feedback to the team to help upskill their sales capability.
- Shadow customers and provide them with all the information about the company they are working for.
- Conduct performance management and appraisals for subordinates
Key Performance Indicators
- Achieving sales targets and budgeted objectives as per agreed KPIs
- Control of costs in line with budget & maintain correct administrative and operational policies.
- Adherence to standards of customer service, merchandising/inventory, layout and ambience of the store as per the standards set by the company and the brands.
- Level of product knowledge.
- Level of Competency, capabilities & motivation demonstrated by the staff.
- Responsible for store P&L
Qualifications and Skills:
- Strong knowledge of the toys industry with a minimum of 5 years of experience
- Highly presentable and well groomed.
- Strong people management and leadership skills
- Good reporting and analytical skills
- Soft skills to include perseverance, determination, and resilience
- Ability to remain calm under pressure and adopt a flexible attitude
- Strong in work ethics and integrity
If you're a motivated and experienced retail professional with a dedication to delivering outstanding customer experiences, we invite you to apply for the role of Assistant Store Manager. Join our team and play a pivotal role in shaping the success of Middle East Retail Group.
