Job Description
Key Role and Responsibilities:
Profit & Financial
- Assist the team with miscellaneous administration of the client portfolio ensuring all documentation and customer files are maintained in accordance with Bank's policies and procedures.
- Extract and analyze financial statements, cash flow forecasts and other complex financial reports providing accurate assessments.
- Develop relationships with intermediaries including Solicitors and Accountants, ensuring all referrals are referred to the Senior Vice President or Relationship Manager.
- Assist the Senior Vice President or Vice Presidents to generate opportunities for sales specialists for Bank using the agreed sales process.
Customer /Service
- Assist the Senior Vice President or Vice President to manage the Bank's relationship with customers within their assigned portfolio tier
- Attend to client queries, ensuring all queries are responded to in a timely and professional manner an in keeping with established service standards.
- Support improvement of the relevant customer service/ customer satisfaction outcomes for the portfolios.
- Proactive identification of client needs and the maintaining of customer files and miscellaneous records compliant with Bank policies and procedures and those of industry legislation.
Risk
- Ability to identify an acceptable level of lending risk, in line with Bank's risk appetite statement and to maximize profit from that transaction.
- Support and demonstrate a risk management culture in line with Bank's values.
- Proactive identification and escalation of risks and issues related to your role responsibilities & captured as a service request in Ignite. Adherence to the Bank's complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Ensure a safe environment that allows all staff across the Bank the ability to escalate and discuss issues and risks with their Leader.
- Accountable for maintaining high data quality standards by ensuring information captured in the Bank's s stems and documentation are correct and maintained in a timely manner.
- Ability to analyze complex financial statements and assist with preparation of detailed credit submissions, including identification of key risks and mitigates.
