Attendant Attraction - Real Madrid World - Dubai Holding Entertainment

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai's mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East's largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND Dubai and LEGOLAND Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN's commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Attractions Attendant at Dubai Parks and Resorts. In this position, you'll take on key responsibilities that include:

The main purpose why this position exists is to ensure the attraction (s) is operated with utmost attention to safety and exemplary presentation standards.

• Validate that the attraction has passed the Maintenance Daily Check.
• Execute the pre-opening check list.
• Maintain cleanliness and good order in the attraction area.
• Welcome Guests and provide the safety information and any extra information they may request.
• Complete the Guests load/unload process.
• Manages the Grouping for the ride in relation to normal, single riders, Q Fast and VIP Q line guests.
• Check the compliance of all safety regulation before running the attraction.
• Participate as needed in the pre-show of the attraction.
• Provides the first level answer to Guest complaints or escalate it to the Team Leader.
• Escalate to Team leader / Ops Base any potential malfunction in the attraction.
• Participate in the evacuation process in the assigned role.
• Close the attraction in a safe mode as per the Operating standards
• Replace temporarily the Team Leader when required and as assigned by Supervisor
• Monitors the consumables (3D glasses ) and maintains and inventory for the same.
• Adhere to the parks / attractions code of conduct, grooming and uniform standards.
• Exercise the duty of care, i.e., the moral and legal obligation to protect the guests, staffs, contractors, vendors, suppliers and all other persons within our care from harm or loss when they are exposed to our activities or using our services, with watchfulness, attention, caution and prudence that a reasonable person in all circumstances would.
• Provide, as far as reasonably practicable, the highest level of protection, against harm or loss from hazards and risks to the health, safety and welfare, of oneself and of the persons working under own's authority.

Qualifications:

Essential

College degree / High School Education.

Certified Ride Operator License / Certificate

Desirable

First Aid Trained.

Customer Service Training / Certifications.

Experience:

Essential

1-year previous experience in Service / Entertainment / Hospitality industry.

Worked with a multi-cultural staff.

Desirable

Previous experience in Amusement & Theme Parks.

Previous experience in UAE / GCC countries.

Skills:

Essential

Fluent in English

Excellent Guest and employee services skills.

Confident, Proactive and fun loving.

Ability to handle / interact with children.

Positive, enthusiastic and energetic attitude.

Adapt to a changing work environment.

Guest service; interacts in a positive manner and diffuses any negative guest situation following company protocols.

Pleasant personality with excellent communication skills.

Desirable

Knowledge / Understanding of Arabic language and UAE culture

Background in hospitality industry.

Knowledge of computers (MS Office).

Strong interpersonal skills.

Fluent in Arabic

Fun loving. Cheerful and playful with children.

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.

We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!