Company Description
RAYA Customer Experience (RAYA CX) provides next-generation BPO and customer experience management services for clients globally. Since 2001, RAYA CX has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. The company offers integrated business process outsourcing solutions driven by advanced technology, robust strategies, continuous improvement, and innovation.
Role Description
This is a full-time on-site role for an Automotive Call Centre Engineer at RAYA CX located in 6th of October. The role involves providing technical support and assistance to customers in the automotive industry, resolving issues related to automotive products or services, and ensuring customer satisfaction through effective communication and problem-solving.
Qualifications
- Technical expertise in automotive systems and products
- Experience in call center operations or customer service
- Strong troubleshooting and problem-solving skills
- Knowledge of CRM software and ticketing systems
- Excellent communication and interpersonal abilities
- Ability to work effectively in a team environment
- Attention to detail and accuracy
- Certification or training in automotive engineering is a plus
