Automotive Service Team Lead

Job Purpose:

To contribute to the success of their team and the organization in achieving the vision of the division and Geely by contributing to expanding the customer network.

• Key Responsibilities:

Smooth functioning & organization of the workshop procedures & developing its turnover & profitability.

• Making a daily target/actual comparison to check turnover.

Maximum utilization of workshop capacity, manpower and repair quality.

• Apprentice training & coordinating on-job training with the training manager.

Ensure proper communication between service reception staff & workshop through the

• right details.

Preventing accidents in the workshop.

• Ensuring the work quality based on QMA guidelines for repair quality.

Following the QMA and GEELY procedures & guidelines.

• Working flexible hours depending on the workload.

Ensuring that all work descriptions and checking are completed correctly on the rear of the jobcard before vehicle testing.

• Handling customer complaints and ensuring corrective action has been taken.

Focus on quality of customer service & regular follow-up.

• Communicate professionally with customers at all times before, during & after the sale.

Drive the departments business through superior customer service and providing updated product information.

• Communicate and meet with customers regularly with regard to promoting GEELY Brand.

Develop and maintain customers relations and ensure customer business growth.

• Conduct team leader meetings (at least once a week) including attendance sheets & points discussed.

Maintain the highest levels of GEELY product knowledge & competitive products, personal development& integrity, quality standards and business ethics.

• Takes the initiative, and suggests and develops plans to maximize utilization and increase productivity and efficiency.

• Candidate Profile

Minimum 2-3 years work experience as a Workshop Supervisor with Multi-brands or a Dealership.

• Strong leadership and communication skills

Sound Technical knowledge of Workshop operations

• A valid UAE driving license will be an added advantage

_Please note that only shortlisted candidates will be contacted. Thank you for your interest in joining us._

Job Types: Full-time, Permanent

Pay: AED10,

• 00 - AED11,000.00 per month
  
  Application Question(s):
• Do you have experience using CDK Autoline

* How many service advisors are reporting to you