Job Purpose
Responsible for serving beverage products with friendly, individualized attention towards each customer, present our premium product according to the standards set out.
Key Result Areas
- Maintains the highest quality, consistent product standards.
- Follows all Company drink recipes and procedures.
- Develops an understanding beverage region and the differences in flavor. Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items. Should be able to produce consistent quality though busy time and when under pressure
- Reports all customer complaints to manager on duty.
- Answers customer questions regarding beverages blends, preparation, and product freshness.
- Weighs, grinds and packs beverages per customers orders according to Company guidelines.
- Should have extensive knowledge on all beverage items not limited to company drinks, raw products, what works together, and pairs well and of course also have good experience and ability to produce high quality and good looking hot beverages using different techniques.
- Ability to order and control bar stock and ensure minimum waste
- Ensure high standards of hygiene in the work environment.
