Company Description
Novotel World Trade Centre is looking for a Bell Attendant who will be responsible for assisting guests with their luggage, providing information about the hotel, and ensuring guests have a smooth check-in and check-out experience. They also handle guest requests, assist with special arrangements, and maintain a high level of professionalism and service.
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Job Description
- Greeting guests upon arrival and providing excellent customer service.
- Assisting guests with their luggage and escorting them to their rooms.
- Providing information about hotel amenities, services, and local attractions.
- Handling guest requests for transportation, such as calling taxis or arranging shuttle services.
- Maintaining cleanliness and organization in the lobby and entrance areas.
- Assisting with valet parking services when needed.
- Responding to guest inquiries and complaints in a professional and timely manner.
- Collaborating with other hotel staff to ensure a seamless guest experience.
- Maintaining a professional appearance at all times and adhering to the hotel's grooming standards.
- Ensuring all guest interactions are handled with a high level of discretion and confidentiality.
- Assisting with the training of new bell attendants and sharing knowledge and best practices with team members.
- Participating in regular team meetings and training sessions to enhance skills and improve service delivery.
- Liaise with all other departments for all Guest related matters.
- Supervise the security of guests property during transfers and/or storage in the baggage area
- Inform the Front Desk if guest acts suspiciously or has little luggage.
- Report any unusual situation, fire or safety hazards, and damaged items needing repair to his line manager.
Qualifications
- High school diploma or equivalent.
- Previous experience in customer service or hospitality industry preferred.
- Strong communication and interpersonal skills.
- Ability to handle and lift luggage of varying weights.
- Professional and courteous demeanour.
- Knowledge of local attractions, restaurants, and transportation options.
- Ability to work well in a team and maintain a positive attitude under pressure.
- Willingness to work varied shifts, including nights, weekends, and holidays.
Additional Information
Your team and working environment:
Diverse, young and vibrant team
