Application Deadline: 31 July 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: United Arab Emirates - Dubai
Reporting To: Duty Manager
Description
The person in this position is responsible for assisting the guests with their luggage upon arrival and departure according to our service standards in order to ensure guest satisfaction.
Key Responsibilities
- Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
- Escort guests to their room. For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation.
- Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
- Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction. Follow up when necessary.
- Collect luggage from guest rooms and keep them in a secure area until guest departure.
- Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own.
- Upon requests, store guest luggage into the luggage storage room. Handles all luggage with care.
- Maintain cleanliness and tidiness of luggage storage room.
Skills, Knowledge and Expertise
Desired Skills & Qualifications
- Minimum of 1 to 2 years experience in a similar position
- Preferably in an international, luxury five-star hotel
- English - excellent communication skills
About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
