An ideal candidate must have a previous experience working as waiter/waitress in a luxury property and speak Russian language in addition to English.
Responsibilities
- Act as a hotel ambassador at all times.
- Deliver luggage to the guest room within 7 minutes.
- Ability to exert physical effort in placing, removing and transporting guest luggage.
- Deliver messages, packages and facsimiles within 7 minutes of receipt.
- Deliver newspapers to all guest rooms.
- Remove luggage from guest rooms upon check out
- Answer department telephone within 4 rings, using correct salutations and telephone etiquette.
- Deliver items to guestrooms promptly to include: Messages, Mail & Faxes, Packages, Flowers, Sundry items requested by guests, and Gift items & Amenities
- Polish brass luggage carts and maintain cleanliness of carts.
- Ability to perform job functions with minimal supervision.
- Ability to work cohesively with other departments and colleagues as part of a team.
- Ability to be flexible as the job changes.
- Obtain department keys and radio / phone; ensure security of such.
- Be familiar with the entire room product including IT&T equipment
- Be familiar with all hotel services including spa and dining.
- Initiate contact with guests entering the hotel.
- Approach guests needing assistance.
- Ability to ensure security of guestroom access.
- Ability to understand guest inquiries and provide responses.
- Ability to focus attention on guest needs, remaining calm and courteous.
- Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up
- Ability to promote positive relations with all individuals who approach the Bell Stand and by telephone
- Assist Door Person with unloading and loading of vehicles.
- Collect and record guest preferences.
- Follow requirements in terms of logbooks, control sheets, etc.
- Other duties as deemed appropriate by the Chief Concierge and Assistant Chief Concierge
- Ability to work flexible hours, including weekends, holidays and evenings.
- Provide guestroom and hotel tours.
- Assist Concierge Colleagues with guest requests and services, including retrieval of theatre tickets, flowers and other items as requested.
- Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
- Follow all the FLHSS&E requirements and procedures
