Job Purpose
Billing Specialist role is in charge of ensuring accurate and timely invoicing and billing processes. This position will be responsible for managing billing activities, resolving billing discrepancies, and supporting the Accounts Receivable in charge to maintain positive customer relationships and financial integrity.
Job Description
Bespineers Conduct
- Adhere to company policies and procedures, as well as applicable laws and regulations.
- Handle conflicts in a professional and constructive manner.
- Aim for high-quality work and continuously look for ways to improve.
- Maintain a positive and cooperative attitude, such as accepting feedback politely and remaining calm and professional when faced with challenges, to contribute to a more productive and pleasant work environment.
- Work as part of a team, be willing to help others, communicate effectively and be willing to adapt to reach team goals.
- Act as role models, demonstrating Bespin Motto, behaviors, and ethics that Bespin aspires to uphold.
Billing Management
- Prepare and generate accurate invoices for products or services rendered to clients based on contractual agreements, purchase orders, or service orders.
- Maintain billing systems and databases to ensure completeness and accuracy of billing information.
- Verify billing data accuracy and resolve any discrepancies or errors.
- Respond to client inquiries regarding billing issues, discrepancies, or payment inquiries in a prompt and professional manner.
- Provide detailed explanations and resolutions to address clients concerns and ensure clients satisfaction.
- Coordinate and manage billing cycles to ensure timely submission of invoices to clients according to established billing schedules and deadlines.
- Process incoming payments received from clients, including checks, electronic payments, and credit card payments.
- Apply payments accurately to clients accounts and reconcile payments against invoices.
- Assist in month-end and year-end closing activities related to billing and accounts receivable.
Reporting and Compliance
- Reconcile accounts receivable ledger to ensure accurate and up-to-date records of outstanding balances, credits, and adjustments.
- Collaborate with the collections resources in charge to follow up on overdue accounts, resolve payment discrepancies, and facilitate timely resolution of outstanding balances.
- Maintain organized and accurate billing documentation, including invoices, payment records, billing correspondence, and customer agreements.
- Prepare regular reports on billing activities, accounts receivable aging, and collections performance for management review. Analyze trends and identify opportunities for process improvements.
- Ensure compliance with company billing policies, procedures, and regulatory requirements.
- Adhere to internal controls and maintain confidentiality of sensitive billing information.
- Stay informed about industry trends, regulatory changes, and best practices related to cloud services billing.
Job Specification
Education
- Bachelor's Degree of Business Administration or Finance, or related field.
Professional Certifications
- Certified Management Accountant (CMA) is preferred.
Knowledge
- Proven experience in billing, accounts receivable, or related financial role, preferably in a fast-paced corporate environment.
- Strong communication and negotiation skills, with the ability to handle challenging conversations with customers.
- Proficiency in using billing software, Microsoft Excel, and other accounting software applications.
- Commitment to maintaining high standards of integrity, professionalism, and confidentiality in handling billing information.
