BMW SERVICE HOSTESS/RECEPTIONIST
Do you take pride in delivering outstanding service to customers, understanding their needs and making it happen Welcome to BMW Group Retail Middle East.
BMW Group Retail Middle East More than a career
New beginnings, unrivaled opportunities and unparalleled personal growth. This is your moment. Your time to shine, to explore your potential, and take everything to a whole new level. Because this is BMW Group Retail Middle East, and you know a career here is unlike anywhere else. Industry-leading and globally-renowned, seizing one of our opportunities could well transform your life.
The benchmark for automotive retail
Design quality. Exceptional service. State-of-the-art technology. Theres a lot to be proud of in our vehicles. And every customers relationship with it is going to be different. So we provide service consulting thats genuinely tailored to the individuals needs. Because personalized care ensures satisfaction and builds loyalty and youll be making that happen.
Well give you all the tools you need to make every customer experience memorable. And youll have all the support and opportunities to make the most of your own future with us.
Your role
From welcoming customers to agreeing on closing deals , youll support the Service Consultants, Hostess / Receptionists and Product Geniuses in ensuring a smooth customer journey all the way to the car delivery.
We are recruiting a Showroom Hostess / Receptionist to join our exceptional Abu Dhabi Motors team. This is an exciting and challenging opportunity for someone with proven excellent customer service background, who is personable and capable to quickly establish their credibility.
If you are excited by a challenge, have a can-do attitude and a passion for leaving your mark on an organization then this is the opportunity for yo
Your profile
Switched on and passionate, youll be someone who can quickly get to grips with processes, products and services. Well expect you to have the relevant customer service background. And if you have the tenacity and commitment to realize your potential, well give you the training to go as far as you can.
Rewards
Your hard work will be rewarded with the opportunity to join one of the worlds leading luxury automotive brands, the chance to work with a variety of people from many different backgrounds, along with on-going training and career development.
We are looking for a Hostess / Receptionist to perform a variety of tasks. Duties of the Receptionist include providing support to our managers and employees, assisting in daily office needs and managing our companys general administrative activities.
Your responsibilities:
Coordinate the front office desk and handle the customer and their queries walk in or via telephone
Handle administrative tasks such as filing and data entry through CRM.
To succeed in this role, you should have the following skills and experience:
Professional personal appearance and excellent verbal communication, listening and telephone skills
Organized and customer focused
Skilled in basic customer service and prioritizing tasks in order to be able to direct the flow of visitors, phone calls, emails, appointments, etc.
Organize and schedule appointments
Plan meetings and take detailed minutes
Draft emails, correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Update and maintain office policies and procedures
Order office supplies and research new deals and suppliers
Maintain contact lists
Book travel arrangements
Submit and reconcile expense reports
Provide general support to visitors
Act as the point of contact for internal and external clients
Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Qualifications:
High School diploma or equivalent
Ability to work as part of a team and covering all the aspect of reception area
Ability to build strong relationships
Excellent and strong communication skills
Presentable
Key Attributes :
Communication and interpersonal skills
Ethical practice
Very good command over English, both written and spoken, Arabic Speaking will be an added advantage.
Good negotiation skills.
Telephone Skills
Microsoft Office Skills
Customer Focus
Organization
Informing Others
Handles Pressure
Phone Skills
Supply Management
