Booking Agent / Customer Service Representative.

At 1833MixIt4U, we pride ourselves on delivering high-quality concrete solutions to our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry. We are looking for motivated and dedicated individuals to join our team as Booking Agents and Customer Service Representatives.

Job Description:

As a Booking Agent / Customer Service Representative, you will be the first point of contact for our clients. Your role will involve managing bookings, providing exceptional customer service, and ensuring a smooth and efficient scheduling process for our concrete services.

Key Responsibilities:

Handle incoming customer inquiries via phone.

Schedule and manage bookings for concrete delivery and services.

Provide detailed information about our services, pricing, and availability.

Address and resolve customer concerns and complaints promptly and professionally.

Maintain accurate records of customer interactions and transactions.

Coordinate with the operations team to ensure timely delivery and service execution.

Follow up with customers post-service to ensure satisfaction and gather feedback.

Assist with other administrative tasks as needed.

Qualifications:

Proven experience in customer service, booking coordination, or a similar roleEnglish Account.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Ability to work independently and as part of a team.

Knowledge of the concrete industry is an advantage but not required.

What We Offer:

Part-Time, Work from home 7 Hours a day 3 days a week

salary 5000 Egp

Device Requirements:

A reliable laptop, headset with microphone.

High-speed internet connection with a minimum download speed of 10 Mbps

Stable power supply with no frequent outages.

Backup solutions for power and internet connectivity to ensure uninterrupted work.

Part-time