Seddiqi Holding is a family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business units include Ahmed Seddiqi & Sons the longest standing and largest unit within the group, Seddiqi Properties, Swiss Watch Services and Mizzen
Specializing in leather products with distinctive shapes designed for the comfort of sophisticated and cosmopolitan travelers since 1937, Valextra, during its long history, became an internationally renowned Italian luxury brand and its name synonymous with a timeless style, challenging trends, exquisite craftsmanship: most of its creations became historical bestsellers, some being celebrated as icons of design in various museums of modern art worldwide, such as the famous travel piece the 24h, awarded the prestigious Compasso d'Oro Prize in 1954 and which was entrusted in history the name 24 Hour Bag.
We are looking for self-driven Boutique Manager with customer centric mindset for an amazing new store opening in Dubai. To succeed in the role, you must be proven retail professional with well-developed business acumen & leadership skills.
Key Responsibilities
Boutique Performance and Operation:
- Actively contribute and assist in developing strategies in collaboration with Area Manager to increase store traffic; optimize profitability; develop high potential customers; Promote brand awareness, establish market/store presence, and capture competitive market share and work towards implementing these strategies within the store.
- Drive and maximize sales performance of the team to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
- Demonstrate sales leadership by playing an active role on the sales floor through customer engagement.
- Develop and implement sales action plans in collaboration with the Area Manager to enhance sales for the various product lines.
- Communicate company set KPI's; identify and implement strategies to ensure performance standards are met for all the KPI's.
- Analyze the store's monthly performance, reporting current business trend to cover every aspect of your store, as well as competitor performance to ensure an increase in market share.
- Overlook daily operations like administration, inventory management, VM, and replenishment.
Team Leadership and Development:
- Provide a clear vision to the team about the business and store's vision and key directions.
- Create and maintain a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
- Develop effective communication channels within and outside the store including daily store briefings; communicate current business trends and relevant updates covering all relevant topics and information that will support and enhance sales performance, customer service, operations, product/brand knowledge.
- Provide on-going training and development to the team in the area of operating standards, customer service and product knowledge.
- Ensure a consistent and effective in-store onboarding experience for all new hires.
- Oversee the preparation of accurate daily, weekly and monthly schedules, by analyzing peak hours to ensure adequate floor coverage.
Customer Service & Product Management:
- Lead the team in executing an exceptional customer service experience and create memorable moments by exceeding their expectations.
- Ensure staff is trained with products and demonstrating to customers at all times.
- Resolves customer complaints and responds to comments in a timely and professional manner.
In order to be successful in this role, you should have:
- Minimum of 5 years experience in retail store operations, 2 of which in a managerial position within Luxury Fashion.
- Proven experience in leading a team.
- Strong negotiation and strategic communication skills.
- Organizational and time management skills.
- Excellent interpersonal skills and the ability to build working relationships.
- Ability to prioritize and multi-task.
The key to our success is the team that works here - and we reward and celebrate success!
What's next
If you're proud of your past successes, but your future excites you more then let us be a part of your future - Apply Now!
NOTE - Only shortlisted applicants will be contacted. Please accept our utmost appreciation for your interest in joining Seddiqi Holding.
