To process Cash, Cheque and other financial transactions in accordance to guidelines provided by the Company with accuracy and efficiency. To supervise a team of staff in order to achieve financial objectives and ensure adherence to all compliance/control areas of the branch operations.
Responsibilities
Customer Satisfaction / Service Standards
- Ensure Cash counters are operational to support business requirements
- Provide service to all customers as per established ARIE standards
- Communicate regulations and norms regarding transactions in a professional manner
- Provide advice and guidance about ARIE Products & Services to customers as and when necessary
- Achieve minimum Wait time and Serve time and aim for reducing the TAT
- Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities
- Ensure Customer Complaints/Feedback are addressed as per Company norms, and resolve Queries that have been escalated by branch staff
Financial / Sales
- Ensure optimal profit margins are maintained for transactions
- Solicit referrals and initiate cross-selling opportunities to existing customers
- Play a proactive role in customer accusation and retention activity
- Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction
- Prepare periodic, report on Competition Analysis and take appropriate action to improve the business and customer satisfaction
- Solicit referrals and initiate cross-selling opportunities to existing customers
Compliance
- Handle Foreign Currency, Remittances, and other customer transactions as per company policies & procedures
- Ensure assigned work activities are carried out as per Company policies and procedures
- Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned Till is accurately tailed/balanced and appropriately handled as company policies & procedures
- Manage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bank
- Responsible for security of financial instruments such as Drafts, Cheques and Travelers Cheques
- Report and review any anomalies such as Under/Overs to concerned superior immediately
- Exercise due diligence in processes related to customer transactions, internal control processes, AML Compliance, and KYC for all customer transactions to ensure risk mitigation
- Identify improvement areas and propose constructive changes to achieve operational excellence
- Monitor day to day operations to ensure total adherence to Company policies and procedures
- Provide guidance to branch staff to achieve zero defect in operations, and timely completion of all assigned activities
People Management
- Monitor cashiers performance and intervene when necessary to improve staff performance in terms of efficiency and effectiveness
- Identify cashiers training needs and inform management accordingly for action
Qualifications
- 5+ years of experience as a Cashier/ Teller with at least 2 years in a senior branch operations role from a Bank or reputed Exchange House.
- Previous exposure to large volume of cash handling is an added advantage
- Bachelor's degree or equivalent in Business Accounting background
- Excellent organizational skills
- Ability to achieve results through team efforts
- Good presentation and communication skills
- Results driven and customer focused
