Job Summary:
The Business Analyst will play a critical role in the System Upgrade Project by ensuring that business needs are understood and reflected in the system upgrade. This individual will work closely with stakeholders to identify business requirements, develop functional specifications, and test the new system.
Key Responsibilities:
- Business Requirements Gathering: Meet with stakeholders to gather business requirements for the system upgrade, including understanding current processes, identifying pain points, and defining desired outcomes.
- Documentation & Communication: Ability to develop, improve and document business process. Responsible updating Standard Operating Procedures.
- Functional Specifications Development: Develop detailed functional specifications for the system upgrade, incorporating business requirements and ensuring alignment with project goals.
- System Design and Testing: Collaborate with technical teams to develop test plans and test cases that ensure the new system meets business requirements.
- Business Process Analysis: Analyze current business processes and identify areas for improvement, proposing changes as needed to ensure seamless integration with the upgraded system.
- Stakeholder Management: Build relationships with stakeholders to understand their needs and concerns, ensuring that project deliverables meet their expectations.
- Change Management: Develop a change management plan to educate users on new system features and procedures, minimizing disruption and maximizing adoption.
- Business Readiness Assessment: Conduct business readiness assessments to ensure that the organization is prepared for the system upgrade, identifying potential risks and developing mitigation strategies.
- Testing and Quality Assurance: Participate in testing activities to ensure the new system meets business requirements and is free from defects.
Requirements:
- Bachelor's degree in a related field (e.g., business administration, information technology)
- Minimum 2-5 years of experience as a Business Analyst or similar role
- Strong understanding of healthcare insurance operations and industry trends
- Excellent analytical and problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Proficiency in MS Office applications, particularly word & Excel
Preferred Qualifications:
- Certification in business analysis or project management (e.g., CBAP, CBA, PMP)
- Experience with system upgrades or implementations in the health insurance industry
- Knowledge of system design principles and software development methodologies (e.g., Agile, Waterfall)
