Business Analyst - VAT Configuration

The Business Analyst collaborates with stakeholders to capture and document requirements, primarily for small to medium projects or streams within larger programs. They have a strong understanding of VAT regulations in the telecom industry, especially for cross-border transactions, ensuring compliance with country-specific VAT frameworks and handling tax authority inquiries.

The role supports development and testing teams, ensuring clarity and alignment on requirements and overseeing their implementation. They assist product owners in identifying new business processes and updating existing ones, coordinating UAT to reflect real environments.

With deep telecom industry knowledge, the analyst manages end-to-end BSS/OSS systems, coordinating across divisions to facilitate change requests and feasibility studies. They monitor KPIs, track issues, and maintain productivity, quality, and customer satisfaction by translating business needs into tech specs for timely resolution.

Qualifications:

Bachelor's Degree in Telecoms engineering, or equivalent

1. Master of Business Administration (MBA) is preferred

10 years experience in telecoms industry with focus on VAT and significant experience in both business and technology

Strong knowledge of VAT laws and regulations.

Strong understanding of product development and the supporting technology requirements

Significant knowledge of new and emerging technologies and their business opportunities

Significant expertise in translating business requirements into technical specifications

Experience of leading requirements gathering activities using workshops and interviews

Proficient in Business and Systems Analysis techniques.

Experience in provisioning, billing, charging, fraud management, credit check, service activation, , product management ( B2C - mobile, broadband, TV products), Payment solutions, Postpaid & Prepaid promotions

Experience across sales and service channels (e. g., Face-to-face interactions, call center, IVR, web, mobility), and knowledge of how cross-channel customer interactions impact the customer's experience.

Knowledge and experience in using JIRA

Knowledge on Standards such as eTOM, ITIL preferred

Knowledge of Agile PI, User Stories etc. and iterative development methodologies.