Business Banking Account Services Officer

*Please note, candidates currently working in banks will only be considered for the role. We are looking for diverse nationals as part of giving equal opportunity to everyone.

Business Banking ARC conducts review & supports in fulfillment of documental requirements for high-risk population identified as part of ongoing periodic review for Retail banking segment relationships and manages Maintenance of client profiles and accounts for Business Banking segment in ENBD and EI.

The incumbent is responsible to support Business Banking Maintenance and Periodic Review operations in end-to-end maintenance transaction processing or periodic reviews with ensuring process/policy/quality/compliance protocols are followed as always needed and acts as first line of defense to ensure that our Clients and Organization are always kept in mind to delight with excellent client experience. The incumbent will work with all teams involved to Operations, Governance, Risk, QA, Training from internal and external stakeholders, mainly communicating necessary requirements to ensure day to day operations are supported with the right accuracy and outcome as per set KPI parameters.

• Role holder must have a bachelor's degree in Banking / Finance or similar fields Essential
• Role holder must have minimum 3 years of banking experience in operations with track record performance in similar field (Business Banking, Operations, Client Servicing)
• Expert Knowledge in Process, Policy relevant to ARC especially Business Banking Accounts Maintenance & SIGCAP
• Excellent knowledge of core systems i.e., Finacle, BPM, WFM, CRM, SIGCAP across both entities
• Critical thinker with teamwork capabilities
• Robust knowledge of the bank's compliance and quality policies Problem Identification and solving skills.
• Good written and oral communication skills
• Showing and taking initiative
• Self-starter and independent practitioner
• Assertive and confident
• Critical excellence in Team Dynamics
• Proven track record for high performance in a high-pressure environment