Business Manager - Restaurants

Kitopi is the world's leading tech-powered multi-brand restaurant. With a mission to satisfy the world's appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world's largest technology-focused investment fund, Softbank Group Corp's Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi's growth has been largely fueled by its innovative and scalable software solutions. Kitopi's kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

The Business Manager is responsible for driving the company's business and increasing its revenue, identifying and developing new business opportunities, and building and expanding the presence of the company and its brands. Overseeing the day-to-day operations and long-term success of the restaurants.

What You'll Do

Operational Management:

• Oversee and optimize daily restaurant operations.
• Ensure compliance with health and safety regulations with Quality control teams.
• Implement and maintain operational standards and procedures.
• Responsible for the performance of outlets, including general appearance, quality, taste, employees, and profitability.

Financial Management:

• Help develop and manage budgets, forecasting revenue and expenses.
• Monitor and analyze financial reports, identifying areas for improvement.
• Analyzes sales, labor, inventory, and controllables on a continual basis and coaches RMs to take specific corrective action to meet or achieve margin and sales growth targets.
• Implement cost-control measures to maximize profitability.

Team Leadership:

• Recruit, train, and manage restaurant staff.
• Foster a positive work environment and team culture.
• Setting team KPIs.
• Conduct performance reviews and address employee concerns.

Customer Experience - Quality:

• Ensure high-quality customer service and Service excellence.
• Implement strategies to enhance the overall dining experience.
• Monitor quality and ratings and implement action plans to create impact.
• Address customer feedback and implement improvements.
• Marketing and Promotion:
• In collaboration with Marketing teams develop and execute marketing strategies to attract customers.
• Collaborate with marketing teams to promote special events or offers.
• Monitor market trends and adjust strategies accordingly.

Strategic Planning:

• Help develop and implement business strategies to achieve financial goals.
• Identify opportunities for business growth and expansion.
• Lead the openings and closings of assets in existing and new territories.
• Stay informed about industry trends and competitors.
• Regulatory Compliance:
• Ensure compliance with local business and health and safety regulations
• Stay updated on licensing requirements and coordinate renewals.

What Are We Looking For

• A minimum university degree in tourism & hotel management or Business administration is highly preferable.
• +8 years supervisory experience in either a food service
• Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer-oriented service industry
• Experienced in operations management and business administration (minimum 2-3 years) with responsibility for achievement of operations targets, i.e., sales, profit, people management, and procedural compliance.
• Thorough knowledge of company performance metrics, product specifications, and management systems
• Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees
• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction
• Language skills: fluent in English, Arabic added benefit
• IT Skills: Excellent MS Office.
• Creativeness and initiative
• Communication & Presentation skills
• IT Skills: Excellent MS Office especially PowerPoint and Internet Research

Recruitment Process and Timeline

First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding - this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 2-3 weeks.

Benefits

- Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself

- You'll be involved in customized workshops run by Kitopi Academy

- You'll have a chance to work in an international, diverse, and inclusive environment

- You'll be part of one of the most caring communities out there.

- Finding a chance to become a shareowner with our ESOP plan (T&C Applies)

- Free and unlimited access to a nutritionist because we care about you

- No Dress Code! (T&C Applies)

- Extended maternity and parental leave

- The infamous team activities and social events are bursting with fun

- Inclusive Private Health Insurance

- Up to 50% discount from Kitopi brands

- Annual leave as per the company policy

So, what does it really mean to work at Kitopi

We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we're all proud to work for.

Along with offices in all the markets we operate in, we also believe in a work from anywhere policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of.

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world's appetite.