Call Center Agent

Responsibilities:

-Answering large incoming calls and assisting callers with their inquiries in a timely manner.

-Resolving complaints or forwarding to the appropriate department

-Maintaining records and updating information in the database-

-Following up with callers to ensure their issues are resolved

-Meeting performance targets and goals

-Identifying their needs, clarify information, research every issue and providing solutions.

-Keep records of all conversations in our call center database in a comprehensible way

-Following up with callers to ensure their issues are resolved

Requirements:

-Previous experience in a call center or customer service role

-Fluency in English

-Ability to multitask and work in a fast-paced environment

-Strong problem-solving and decision-making skills

-Excellent interpersonal and communication skills

-Proficiency in using computer systems and software