Call Center Agent

Al-Bahar Background

Mohamed Abdulrahman Al-Bahar founded in 1937, is a leading business house in the Arabian Gulf with a vision to become the number one provider of customer value in construction equipment, energy and transportation, and materials handling industry.

Al-Bahar are dealers of Cat machinery, heavy equipment and power systems for a wide variety of applications, including earthmoving, building and construction, mining, road making construction, demolition, waste and scrap handling, electric power generation, marine propulsion etc.

More than 2,000 committed employees, Al-Bahar offers a highly engaging and supportive work environment in a culture that values, recognizes and rewards quality performance.

Our Human Resources Critical Success Factors are:

Continue to build and strengthen intellectual capital by hiring and retaining quality people, rewarding performance, and providing them with growth opportunities.

Job Overview:

Responsible for responding to customers inquiries, manage complaints, and provide general information. You will be a member of the primary contact team for customers, you will maintain and project a professional company image through voice and online interactions and ensure the highest level of quality and customer satisfaction.

Job Responsibilities:

Answer calls professionally and provide information about products and services.

Obtain customers information by answering telephone calls; interviewing clients through surveys and verifying the information.

Provide and collect details from customers regarding their requirements and collect information and details about customer complaints and feedback.

Keep records of customer interactions and transactions, details of inquiries, complaints, comments, and actions taken.

Update the information provided by customers in Salesforce (CRM) and assign it to relevant department.

Conduct aftersales survey with customers periodically to enhance customer experience.

Enter customer information into the Salesforce (CRM) for business acquisitions, retention and management.

Ensure to achieve quality assurance target on a weekly & monthly basis.

Perform any other related tasks as maybe required.

Educational and Experience:

Bachelor's degree in any field.

Minimum 2 years of relevant experience.

Skills, Knowledge & Ability:

Strong communication skills, both written and verbal.

Great active listening skills.

Familiarity with CRM.

Ability to multi-task, set priorities and manage time effectively.