Call Center Agent "Banking"

Early Applicant

Job Description

Job Description

Manage large amounts of inbound and outbound calls in a timely manner.
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
Build sustainable relationships and engage customers.
Management and resolve customer complaints.

Agent Qualifications And Skills

Bachelors degree
Strong communication skills in both English and Arabic.
Proficient in relevant computer applications
Strong communication skills along with active listening and business writing skills
2 -3 years of experience in working in a bank as call center / customer service agent.
Basic Knowledge of banking transactions
Excellent data entry and typing skills.
Ability to handle stressful situation appropriately.